Once a PayHero account has been cancelled, you'll no longer have access to the data, so it's important that you download any information that may be needed for historical record-keeping. A combination of our PDF Reports and Insights Reports should do the trick.

You can learn more in Section 9.6 - 9.8 of our Subscription Agreement.

You can also refer to the How long do we retain your personal data? section of our Privacy Policy for information about the retention of information when a PayHero subscription is cancelled.

Once an account is cancelled, you'll receive a final invoice for the current month. This will be automatically apportioned based on how far through the month you've cancelled. For example, if you cancel halfway through a month, the bill will be halved.

If you need to reinstate a cancelled account, please contact support@payhero.co.nz. However, please note that if it has been some time since you cancelled, your data may be anonymised for privacy, in which case it may be subject to restoration or retrieval fees.

Please refer to the How long do we retain your personal data? section of our Privacy Policy for information about the retention of information when a PayHero subscription is cancelled.

Absolutely. The Cancel Account button will only cancel the selected account, not your overall subscription. If you wish to cancel multiple accounts, you would need to cancel each account separately.