Viewing invoice history

This article shows how to access your historical invoices. For details on accessing the Billing tab, see our article: Accessing the subscription app

The Invoice History tab (Billing > Invoice History) shows all subscription invoices you've been issued. 

You can click the Invoice Date or Payment Date headers to change the sort order of your invoices. 

Invoices are issued on the 1st of each month, for the previous month. The payment date will be the 1st if you're paying by credit card, or the 6th if you're paying by direct debit.

Invoices can be downloaded in PDF format, by clicking the invoice date or the download icon to the right.

Frequently Asked Questions

Where are invoices sent?

You can view and edit the billing email your invoices will be sent to each month under your Payment Details tab.

Are invoices issued in advance or arrears?

Invoices are issued in arrears. You'll receive your invoice on the 1st of the month, for the previous calendar month's usage.

Why are some invoices missing?

If the subscription was transferred between owners, each user can only view invoices which were issued to them. The person who owned the account at a particular point in time will need to log in to access invoices for those periods.

Why have I received an invoice on a different day of the month?

If you cancel or transfer ownership of your account, a final invoice will be issued on the date of cancellation/transfer.